文章摘要

ISBAR结构化沟通模式对NICU交班效率及护理质量的影响

作者: 1张敏, 1张婷, 1杨炜娟, 1王婷
1 江苏省人民医院神经外科重症监护室,南京 210029
通讯: 杨炜娟 Email: 109501504@qq.com
DOI: 10.3978/j.issn.2095-6959.2021.11.026

摘要

目的:探究介绍-现状-背景-评估-建议(introduction, situation, background, assessment and recommendation,ISBAR)结构化沟通模式对神经外科重症监护室(neurosurgery intensive care unit,NICU)交班效率及护理质量的影响。方法:江苏省人民医院神经外科重症监护(neurosurgical intensive care unit,NICU)科室在2020年7月至2020年12月实行ISBAR结构化沟通模式护理,选择239例患者作为观察组;同时选取2020年1月至2020年6月期间实行常规护理的243例患者作为对照组,对比两组NICU科室交班问题发生率、交班时间、患者NICU住院时间、不良事件发生率、护理人员对患者情况了解程度、患者家属对护理满意度的变化。结果:观察组交接护士问题发生率降低,交班时间、NICU住院时间均缩短(均P<0.05);观察组护理人员对患者病情发展、既往病史、意识状态、肠胃功能状态、治疗用药、检验指标6个方面的了解度评分均升高(均P<0.05);观察组不良事件发生率低于对照组(P<0.05);观察组患者家属对各方面的护理满意度评分均升高(均P<0.05)。结论:ISBAR结构化沟通模式可有效提高NICU交班护士对患者的了解程度,缩短交班的时间以及降低问题发生率,可以有效降低患者不良事件发生率以及转出NICU病房的时间,显著改善NICU交班效率和护理质量,值得在NICU护理管理中推广应用。
关键词: ISBAR结构化沟通模式;神经外科重症监护室;交班效率;护理质量;不良事件

Influences of ISBAR structured communication mode on handover and nursing quality in neurosurgery intensive care unit

Authors: 1ZHANG Min, 1ZHANG Ting, 1YANG Weijuan, 1WANG Ting
1 Neurosurgery Intensive Care Unit, Jiangsu Provincial People’s Hospital, Nanjing 210029, China

CorrespondingAuthor: YANG Weijuan Email: 109501504@qq.com

DOI: 10.3978/j.issn.2095-6959.2021.11.026

Abstract

Objective: To explore the influences of the introduction, situation, background, assessment and recommendation (ISBAR) structured communication mode on handover and nursing quality in neurosurgery intensive care unit (NICU). Methods: A total of 239 patients who received ISBAR structured communication mode in NICU of the hospital from July to December 2020 were enrolled as observation group; 243 patients who received routine nursing from January to June 2020 were enrolled as control group. The incidence of handover problems, handover time and the time needed for transferring patients to general wards were compared between the two groups. The incidences of adverse events, nurses’ understanding of patients’ conditions, and patients’ family members’ satisfaction with nursing were observed. Results: Compared with the control group, the incidence of handover problems was lower, and the handover time and the time needed for transferring patients to general wards were shorter in the observation group (P<0.05). The observation group had higher scores than the control group in terms of nurses’ understanding of patients’ conditions, previous medical history, consciousness and gastrointestinal function (P<0.05). The incidence of adverse events in the observation group was lower than that in the control group (P<0.05). The family member satisfaction score of the observation group was higher than that of the control group (P<0.05). Conclusion: ISBAR structured communication mode can effectively improve nurses’ understanding of patients’ condition, shorten the handover time, reduce incidence of handover problems, effectively reduce the incidence of adverse events, shorten the time to discharge patients from NICU wards, and significantly improve the handover effect and nursing quality. Therefore, it is worthy of promotion and application in nursing management of NICU.
Keywords: ISBAR structured communication mode; neurosurgery intensive care unit; handover effect; nursing quality; adverse event

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