文章摘要

老年外科病房优质护理满意度现况及相关因素

作者: 1彭安平, 1匡雪春
1 中南大学湘雅医院老年外科53病室,长沙 410008
通讯: 匡雪春 Email: wmdxhxdd@sina.com
DOI: 10.3978/j.issn.2095-6959.2018.08.026

摘要

目的:调查老年外科病房优质护理满意度情况,分析满意度的影响因素,以提升护理质量,为优质护理服务的开展提供参考。方法:收集2017年1月1日至2017年12月31日在中南大学湘雅医院老年外科住院患者的相关资料,调查护理满意度,并分析相关因素。结果:共调查803例患者,年龄61~90(65.04±16.14)岁;住院时间为5~24(12.30±4.10) d。803例住院患者对护理工作的总体满意度评分为90.04±15.34,其中88.9%的患者对老年外科病房护理工作表示满意;在生活照护、护理技术及健康教育方面满意度评分较高分别为91.06±13.40,92.35±12.78和91.82±13.54。多因素分析显示:高龄、冬春季节、住院时间长、服务不可及和服务态度差是护理满意度的影响因素(P<0.05)。结论:针对老年外科患者的具体情况,对于高龄、冬春季节、住院时间长的患者要加强优质护理服务,进一步深化医患沟通交流,提高护理服务的可及性,改善服务态度,以提高优质护理质量。
关键词: 老年外科;优质护理;满意度

Current status and related factors of satisfaction on the quality nursing care in the geriatric surgical ward

Authors: 1PENG Anping, 1KUANG Xuechun
1 53 Elderly Surgical Ward, Xiangya Hospital of Central South University, Changsha 410008, China

CorrespondingAuthor: KUANG Xuechun Email: wmdxhxdd@sina.com

DOI: 10.3978/j.issn.2095-6959.2018.08.026

Abstract

Objective: To investigate the current status of the elderly inpatients’ satisfaction on the quality nursing care, and to analyze its related factors in order to improve the quality of nursing and provide high quality nursing for inpatients. Methods: A total of 803 geriatric surgery patients who enrolled in 53 Elderly Surgical Ward of The Xiangya Hospital of Central South University from Jan. 1st , 2017 to Dec. 31st, 2017 were included in this study. The clinical data were collected such as general condition, symptoms, signs and parameters of curative effect during patient’s hospitalization. The satisfaction of nursing care was assessed by questionnaire, and to analyze the related factors. Results: A total of 803 patients, aged 61–90 (65.04±16.14) years, were recruited, the hospitalization time was 5–24 (12.30±4.10) days. The total satisfaction score of 803 hospitalized patients was 90.04±15.34, 88.9% of the patients were satisfied with our nursing work. The satisfaction scores presented better score in life care (91.06±13.40), nursing technology (92.35±12.78) and health education (91.82±13.54). Multivariate analysis showed that elderly, winter and spring seasons, long hospitalization, inability to service and poor service attitude were the influencing factors of nursing satisfaction (P<0.05). Conclusion: According to the specific situation of elderly surgical patients, nursing care for elderly inpatients with long-term hospitalization should be strengthened, especially in winter and spring. Improving the accessibility of nursing service and the service attitude may help improve the quality of nursing care and further achieve better outcomes.
Keywords: geriatric surgery; quality care; satisfaction

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