应用失效模式与效应分析模式降低检验标本采集不合格率的效果
| 作者: |
1,1刘淼
1 武汉大学人民医院神经内科，武汉 430060 |
| 通讯: |
孔朝红
Email: kongzhaohong@163.com |
| DOI: | 10.3978/j.issn.2095-6959.2017.04.004 |
摘要
目的：探讨失效模式与效应分析(failure mode and effect analysis，FMEA)对降低检验标本采集不合格率的应用效果。方法：应用失效模式与效应分析，分析检验标本采集不合格的主要原因，找到潜在失效模式，对流程进行分析探讨，计算优先风险指数(priority risk index，RPN)，制定改进措施。结果：武汉大学人民医院神经内科检验标本采集不合格率由应用FMEA管理前1.7%降至应用后0.05%，差异有统计学意义(χ2=27，P<0.01)。结论：将FMEA应用于标本采集的各个环节，进行及时管理和控制，可以有效降低检验标本采集不合格率，确保检验质量，提高患者满意度。
关键词：
失效模式与效应分析
标本采集
不合格率
降低
Effect of using FMEA mode in reducing the unqualified specimen rates
CorrespondingAuthor: KONG Chaohong Email: kongzhaohong@163.com
DOI: 10.3978/j.issn.2095-6959.2017.04.004
Abstract
Objective: To find the use of failure mode and effect analysis (FMEA) in reducing the rates of the unqualified specimen collections. Methods: By using the failure mode and effect analysis, we analyzed the reasons of unqualified specimen collections, found potential failure modes, analyzed the process, calculated priority risk index (RPN), and made the improvement measures. Results: The rates of unqualified specimen decreased from 1.7% to 0.05% due to the application of the failure mode and effect analysis, the difference was statistically significant (χ2=27, P<0.01). Conclusion: The failure mode and effect analysis can be used in all aspects of the specimen collection can effectively reduce the unqualified specimen rates, ensure specimen’s quality and improve patient’s satisfaction.